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Virgin on the ridiculous [Nov. 30th, 2009|01:13 pm]
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[Mood | irritated]
[Music |Iris - Nobody Wins]

So, I'm on Sky Broadband, because it's cheap, and has been adequate so far. Unfortunately they've now set the monthly cap for the cheap package at 10GB, which is not adequate, and they're going to enforce it (by bumping people up to the Unlimited package). Paying for "up to 20Mbit" ADSL, when BT says our line can only do 6Mbit, would be silly. So. The only non-ADSL option: Virgin Media, formerly NTL. How bad is it in north Cambridge? I used to hear a lot of complaints; now, not so much. Did it improve or did you all just get used to it?
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Comments:
From: [info]mas90.livejournal.com
2009-11-30 03:22 pm (UTC)

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Firstly, all UK ADSL will turn into "up to 20Mbit" ADSL soon as BT upgrade everything to ADSL2+ as part of the 21CN rollout. So don't bother trying to avoid that. :-)

However I'm on Virgin Media's 50Mbit package and really like it. The main disadvantage of Virgin is their automatic throttling ("traffic management") system (http://www.virginmedia.com/help/traffic-management.php) which applies to all packages other than the 50Mbit one.

Oh and their customer service is pretty bad, but manageable. Don't bother emailing them; they take weeks to reply.
[User Picture]From: [info]shortcipher
2009-11-30 03:43 pm (UTC)

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Care to take a guess as to when the 21st Century will arrive? :-)
From: [info]alextfish.livejournal.com
2009-11-30 10:44 pm (UTC)

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Every now and then (perhaps about every month or so?) we lose connection, and have to spend 30 seconds rebooting the modem (but not the computers). Other than that they're fine.
From: [info]innocent_irony
2009-12-01 02:16 pm (UTC)

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Nope, its been excellent for me since being virgin.
From: [info]innocent_irony
2009-12-01 02:17 pm (UTC)

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ooh, including the customer service; i have a personal consultant rep!!